Olufemi James
Abatan

National Credit Recovery Institute (NCRI), Montreal

• Inbound & outbound calls with debtors; professional negotiation of payment plans.
• Account reviews — assessed file history, balance and prior contact to choose the best approach.
• Skip tracing using databases, directories and online tools to locate debtors.
• Accurate CRM data entry of call notes, arrangements and communications.
• Secure payment processing, online payment setup guidance and receipts.
• Follow-up emails, letters and SMS reminders for due or missed payments.

TTEC Canada (Booking.com), Montreal

• Answered booking, cancellation and change inquiries by phone, chat and email.
• Modified reservations — dates, room types, guest counts.
• Mediated overbookings, refund disputes and unmet expectations with property partners.
• Evaluated cancellation policies and processed refunds or exceptions.
• Resolved payment errors, double charges and unrecognized transactions.
• Documented every interaction in internal CRM for compliance.

SIMPLEFEM Studios, Nigeria

• General supervision of administrative, technical and computer services across the studios.